Roberts Landscape & Irrigation - Gun Barrel City

Very rude office manager. Told us if we don’t like that they are digging up my yard to move!

I genuinely wish there was another water company because this one is just down right abusive the way they treat their customers. I’ve been without water for 2 days!!! Not a single email or phone call as to why there’s no water. I call and the bumbling idiots in customer service say “it’s an emergency, the contractors struck a main water line. Twice. How are we supposed to know?” so nobody thought, after a few hours of no water, that it would be important to notify residents that there would be no water until further notice? Not a single soul with a functioning brain thought it was important to tell people who pay for their water, that they won’t be able to use their paid for services until further notice? Then I got “Kristen” cracking up on the line thinking that a resident going without water for 2 days straight is hilarious. This isn’t even the first time either. Over the summer I went several days without water because East Cedar Creek thinks it’s funny to cut the water off without notice. Apparently their contractors can’t do their jobs properly either. Every few weeks another one “strikes a main water line”….

These are pictures from August 11, 2021. My neighbor alerted me that we have a back up every month and Mantle Manners addition down Boshart Ln in Gun Barrel City!!!And for some reason they cannot figure out why but this is raw sewage is in my yard and I am tired of it if someone could please help me I’d really appreciate it!!!!!!! by the way your workers just left I am sending pictures they did nothing other than spray a little lime in the yard in the ditch so residence if you’re jogging riding your bike or your kids or walking down the road you are walking and raw sewage keep your shoes outside!!!!!!!

I don't have them... was actually calling to get trash service... but the sarcastic and rude individual on the other end of the line made my decision to pay a little more for trash pick up, and a lot less headache. It amazes me just how simple minded and Rude some of these business owners out this way truly are!

I like total sanitation! They pick up on schedule and if I fall behind on my bill, I pay my balance and resume pick up! The workers are friendly too!!

My one month project took 4 months to be completed due to then being unable to pick up the container, their excuse was a bunch of lies, first that their truck was broke down and as soon I walked out there was a truck coming in, so now they said they had other orders in front of mine. They kept the money to an undeliver container and later use it for overweight fees when the container was not even full, they wouldn’t answer our calls and many issues more. Not recommended at all. Worst experience ever

Worst “pay your bill” by phone process that I have. Its archaic!! The only business that charges a service fee when you pay by your credit or debit card. Additionally, they have my wrong service address in their system and I have called numerous times to get it changed only to encounter a voicemail system that obviously goes into the deep six because you never get a courtesy call back! This business needs a Top Down house cleaning for a cultural change!!

Went into the office to set up new service. The person was very helpful. To set the meter in place it required them to have access thru the gate (which the person in the officed asked about) so I left her the gate code. They came and set the meter and rather than use the gate code they REMOVED THE DAMN GATE FROM THE HINGES! Yes, they basically disassembled the gate rather than use the gate code. If you forgot the code YOU HAD MY CELL NUMBER ON THE ACCOUNT. Absolute idiotic behavior and very disrespectful to my property, Do you call this good customer service? What are people thinking when they believe removing a gate from the hinges is the right thing to do rather than get the code? It’s unbelievable! To top it off the gate was put back horribly where it was out of alignment so I had to have it corrected. Mr. Hodges, this is under your watch. Have you noticed the extremely poor reviews that is posted for Cash. I know most people that are satisfied don’t post but some do and will keep the rating fairly good. Cash’s rating is very poor. Being a consultant for quality improvement of product and services this type of behavior comes from top management, which includes you.

SHOULD BE NEGITIVE STARS... First they require you bill over buy their automated service that's cost a few to use.. You pay the full amount it says you owe, The amount was wrong on their side. So when I paid the balance in full it requested the system for 15 days did not update so left a late fee, now leading to disconnect for a 120.00 trip charge. Still as of system updated. Called office lady that explained to me how many many years she has been there. Said we mail a bill. Ok dinosaur rex, on the bill it says MAY BE DISCONNECTED. NOT WILL BE. So when your at work you call says regular amount you pay it.( Thinking cool no late fee)..WRONG AGAIN. WHILE YOUR TALKING TO THE ANCIENT ONE SHE OWE 130.00 IN FEES. YOU HAVE TO PAY ILL TRANSFER YOU TO THE PAYMENT LINE. PAYMENT LINE SAYS ACCOUNT BALANCE ZERO... HELLO MAYBE SOMEONE SHOULD Retire. BECAUSE SHE DEFINITELY DOESN'T HAVE ANY Business BEING THERE. UNLESS that is the core values and business ethics cash water utilities has instills. Does she pocket the fees??? Cause dang sure doesn't update proper balance of accounts. And only excuse we mail u a freaking piece of paper.. what ever.

I've seen all kinds of crazy s*** happen in this neighborhood nothing's ever been done ever if you want something done and hawk cove you need to call outside law enforcement this is actually a call for help from anyone that sees the reviews please call outside law enforcement. I literally called tonight in regardless of the situation the cop just kind of just walked away he really seemed more focused on the words that I was using then what actually happened. Honestly I should have known better. Don't worry guys I'll never call you again.

This police department is a gang of goons. It is just a matter of time until the citizens are forced to pay large settlements for their abuse. The town leadership is either ignorant about basic civil rights or complicant in the police force criminal behavior.

Hawk Cove PD is great! Always friendly! All of them go above and beyond the duties required of a Peace Officer! We all love them and will continue to support them regardless of what any idiot says or tries to prove. Those who know them...know that they are great people who would do anything for the community!

Top notch everybody.... Got my vote in

Helpful & friendly. But you have to go by the rules they have. Break the rules & you will be Cited. They are trying to Make GBC a Great place to live.

Very nice employees,first time ever in there and they are friendly

Totally unprofessional. Some trash flew out of a truck and chipped my windshield. I got the truck's DOT number and called. They gave me a claim number and said somebody would call within 24 hours--nobody called. I called a second time and was told somebody would call--nada. I called a third and fourth time and told the same thing--zip, zero, zilch. I feel sorry for people who work with "supervisors" who are so thoughtless and who put their front-line people in such an unenviable position.

This company services our subdivision in Josephine, TX. They are trashing our streets, literal garbage up and down our street. Trash cans are being knocked over and left in the middle of the streets. I just watched them as they tossed the trash cans down on their sides. Several people in our subdivision have called to voice their concerns and nothing is being done.

This company continues to do damage to my property. Made a plethora of complaints verbally and in writing, received a case number…..no return calls. No choice but to escalate this matter.